NYX Professional Makeup Union Square NYC

3.9
Rating 3.9
(14 Reviews)
10:00 AM - 10:00 PM 10:00 AM - 10:00 PM 10:00 AM - 10:00 PM 10:00 AM - 10:00 PM 10:00 AM - 10:00 PM 10:00 AM - 10:00 PM 11:00 AM - 7:00 PM
Day of the WeekHours
Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday11:00 AM - 7:00 PM

Hours

Day of the WeekHours
Monday10:00 AM - 10:00 PM
Tuesday10:00 AM - 10:00 PM
Wednesday10:00 AM - 10:00 PM
Thursday10:00 AM - 10:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday11:00 AM - 7:00 PM

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Customer Reviews

3.9
Rating 3.9
(14 Reviews)
Rating 1.0
Rating 1.0
This is by far the worst nyx store ever, the attitude and the lack of customer services theses ladies have in there is just terrible and I will never shop back will NYX and everyone that wants go there I will tell them no. Let start with the sale associate who I politely ask can I please get a product that was not stock and that rolling of her eyes and just upset that I ask her for help was so uncalled for. I work in makeup customer service and not yet have I ever express anger to any of my customers. Then the manager Bria at first when I brought something was nice and then when I had to return she tried to accuse me of giving her a product that was not even in my bag it was on the counter from other sale associate who was standing there with go backs and her attitude and sarcasm she gave me, I knew I needed to return everything and I shop with NyX for many years. But never again it same disappointment each time I go here they don’t want to help you but suspect your stealing. Please close this store down or get a whole trained friendly staff
Response from NYX Professional Makeup
Hi Lizzie. We are so very sorry to hear about your experience and will send your feedback over to the team. If you need additional assistance please visit nyxcosmetics.com/contact-us and select the "Retail Store Customer Care" from the drop down menu.
Rating 1.0
Rating 1.0
I’m writing this email in regards to the poor customer service I received at the NYX location in union square on April 10, 2019. The two young ladies that helped me were Hennessy and Kayla, both had nasty attitudes. This isn’t the first time I received poor treatment from this stores location, I think that’ll be the last time I will visit. This customer service makes me believe I should try another makeup company who appreciates my business instead acting as if I’m bothering them.
Response from NYX Professional Makeup
Hi Cassies. We are so very sorry to hear about your experience and will send your feedback over to the team. If you need additional assistance please visit nyxcosmetics.com/contact-us and select the "Retail Store Customer Care" from the drop down menu.
Rating 5.0
Rating 5.0
Great customer service & Bri is awesome!
Response from NYX Professional Makeup
Hi there Renee, thanks for shopping with us! We appreciate your amazing feedback and hope to see you again soon.
Rating 5.0
Rating 5.0
Dana, the MUA from your store in Union Square (NYC) who did my makeup was such a pearl. She explained everything in such detail, making sure I understood what she was doing, putting on my face and why it was important. She helped me understand my face and how to enhance my features. I told her I'd look for other inspiration looks and I'll definitely come back to her for future makeup lessons and purchases from the store!
Response from NYX Professional Makeup
Hi Miss P, thanks for the shout-out! We appreciate you taking the time
to share your experience and look forward to your next visit.
Rating 5.0
Rating 5.0
I’m kinda upset because I forgot the sweet young woman’s name. But she was so pleasant and helpful. It was so hard for me to find a true match to my skin tone but she actually took her time with me to find a foundation that was perfect for my oily skin. She also recommended things I should use to have a flawless finish. It wasn’t my plan to buy anything but I had to. I will be visiting AGAIN 💋!!!
Response from NYX Professional Makeup
Hi there Dhanraje, Thanks for the shout-out! We appreciate you taking the time to share your experience and look forward to your next visit.
Rating 5.0
Rating 5.0
loved them! They helped me learn my face
Response from NYX Professional Makeup
Hey there Myesha, Thanks for shopping with us! We appreciate your feedback and hope to see you again soon.
Rating 4.0
Rating 4.0
Tutti gentilissimi
Response from NYX Professional Makeup
Hi, please visit nyxcosmetics.com/contact-us and select the "Retail Store Customer Care" from the drop down menu so that we may assist you with your inquiry. Thank you!
Rating 5.0
Rating 5.0
Great Customer Service
Response from NYX Professional Makeup
Hi Emily, thanks for shopping with us! We appreciate your amazing
feedback and hope to see you again soon.
Rating 3.0
Rating 3.0
Great store. Customer service was ok. Very rushed. I would try another location next time because I live the product.
Response from NYX Professional Makeup
Hi Rubanny. We appreciate you bringing this to our attention and will send your feedback over to the team. Thanks for your support!
Rating 5.0
Rating 5.0
The staff there was welcoming and pretty awesome. Everyone there acknowledged me and ask if I needed any help. Love the service ❤️
Response from NYX Professional Makeup
Hi Selena, thanks for shopping with us! We appreciate your amazing
feedback and hope to see you again soon.
Rating 2.0
Rating 2.0
rude staff
Response from NYX Professional Makeup
Hi, Linda. We are so very sorry to hear about your experience and will send your feedback over to the team. If you need additional assistance please visit nyxcosmetics.com/contact-us and select the "Retail Store Customer Care" from the drop down menu.
Rating 5.0
Rating 5.0
Excellent customer service
Response from NYX Professional Makeup
Hi Jenelle, thanks for shopping with us! We appreciate your amazing
feedback and hope to see you again soon.
Rating 4.0
Rating 4.0
Patricia was a super big help picking out makeup for my niece's birthday and Christmas. She ran to the back to grab me what I needed and recommended a few great products, even based on my niece's skin. One thing that upset me was the MY cashier wouldn't give me my birthday gift when I signed up for the memebership because my birthday is December 9th, so it "already passed." WHAT?! At my last retail management job I would honor birthday discounts within a 3 month window (our company policy was "do whatever you can for the customer, rules can be bent."). Sephora gives me my birthday gift any time during December. He seriously couldn't make an exception when my birthday was LAST WEEKEND? Nope.
Response from NYX Professional Makeup
Hi there Patricia, thanks for the shout-out! Thank you for bringing it to our attention. We can assure you that your in-store experience is important to us and we will forward your feedback to the team.We appreciate you taking the time to share your experience and look forward to your next visit.
Rating 5.0
Rating 5.0
Amazing customer service
Response from NYX Professional Makeup
Hi there Dacey, thanks for shopping with us! We appreciate your feedback and hope to see you again soon.
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NYX Professional Makeup Union Square NYC

NYX Professional Makeup Union Square NYC delivers innovative, professional products that offer exceptional quality with a wide range of colors at accessible pricing. At our location in New York, you can choose from eyeshadow, foundation, lipstick, tools and more without sacrificing quality and design. Our goal is to inspire makeup lovers everywhere to feel beautiful, radiate confidence and have fun while wearing NYX Professional Makeup.
Cosmetics & Beauty SupplyProfessional MakeupBeauty Services
www.nyxcosmetics.com

Nearby Locations

NYX Professional Makeup Queens Center

10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 11:00 AM - 8:00 PM
9015 Queens Blvd
Elmhurst, NY 11373
US
Main Number
(718) 701-6638(718) 701-6638

NYX Professional Makeup Kings Plaza

10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 10:00 PM 11:00 AM - 8:00 PM
5398 Kings Plaza
Brooklyn, NY 11234
US
Main Number
(347) 897-6880(347) 897-6880

NYX Professional Makeup Westfield Garden State Plaza

10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PM 10:00 AM - 9:30 PMClosed Today
1 Garden State Plaza
Paramus, NJ 07652
US
Main Number
(201) 712-5561(201) 712-5561